1. About Emily Craig Pty Ltd
Emily Craig Pty Ltd, ABN 38 651 226 550 owns and operates the website www.emcraig.com (the “Website”) and provides fitness and nutrition coaching services (“Fitness Products”).
Our offerings include:
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10 Week Challenge (Face‑to‑Face and Online Coaching)
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Sample Meal Plans (instead of the Macro Friendly e‑Book)
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Flexible Dieting Guide delivered as a PDF;
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A range of products (e.g. apparel, equipment, gift vouchers);
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Access to private Facebook/WhatsApp community groups;
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Coaching App access powered by Everfit (where your training program, meal plans, check‑in tools, macro tracking, messaging and more are hosted).
All Programs (exercise + nutritional guides) are based on the goals you select and limited personal info you provide. They are general guides only and do not constitute personalised exercise or medical advice.
Upon purchasing any Program or Fitness Product, you receive six months’ access starting from the Program start date. Access may only be extended under exceptional medical circumstances (e.g. pregnancy). In such cases, you must provide written evidence (e.g. medical certificate) and notify us at info@emcraig.com promptly to request a pro-rata refund.
You must seek medical advice before participating if you are underweight, pregnant, breastfeeding, or have any other health concerns. We do not guarantee any specific outcome from participation.
2. Terms of Use
By registering, using the Website, Coaching App, or purchasing a Fitness Product, you acknowledge that you:
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Have read, understood, and agree to be bound by these Terms;
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Consent to the processing of your personal information as described here;
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Agree to receive communications as outlined below.
We may update these Terms at any time by posting the revised version on the Website and App. Changes take effect immediately upon posting. Continued use after updates signifies your acceptance.
3. Registration & Licence
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You must be 18 or older to participate.
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Purchases are for single‑user only—you may not share your login or content with others.
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Each meal plan or PDF may be downloaded once and printed once. Breach of this term may result in termination without a refund.
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On program registration, you receive a limited, non-transferable licence to use provided materials strictly for personal use.
4. Payment & Refunds
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All purchases are payable at the time of purchase via credit card or PayPal.
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Refunds are only available if you submit evidence of a medical condition (including pregnancy) that prevents participation; refunds will be calculated pro‑rata.
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No other refunds are provided unless required under the Australian Consumer Law.
5. Exchanges & Faulty Goods
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Physical goods may be exchanged within 30 days by arrangement via info@emcraig.com, at your cost unless faulty.
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Faulty goods may be inspected; genuine manufacturer faults will be refunded or replaced after validation.
6. Privacy & Communications
We collect and use personal info (including health-related data) to deliver coaching and support services. Your information may be stored, processed, or accessed in Australia or overseas, including by our partners (e.g. Everfit). We comply with the Australian Privacy Principles.
We use email, SMS, or in-app messaging to:
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Administer your account, track progress, deliver updates, and offer support;
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Share relevant coaching, educational, or promotional content;
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Collect feedback.
You may opt out of communications (excluding essential notifications) at any time.
7. Community Guidelines & Conduct
When interacting in community forums (including on social media or within the Everfit App), you must:
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Respect others, avoid discriminatory, harassing, or unlawful content;
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Not display explicit or violent content;
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Not promote illegal activity.
Breaches of these rules may result in removal from groups or termination of services without refund.
8. App Use & Technical Access
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Our coaching services are delivered via the Everfit App. By using the app, you agree to both our Terms and Everfit’s Terms of Service and Privacy Policy everfit.com.au+9everfit.io+9everfit.io+9apps.apple.com+9everfit.com.au+9blog.everfit.io+9getapp.com.aurpxcoaching.com.
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You are responsible for ensuring your device and data access can support app functions.
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We are not liable for technical issues outside our control but will assist where possible.
9. Risks, Liability & Disclaimers
We provide generalized training and nutrition guidance only; you must seek medical advice before participating. You accept that physical exercise carries risk, and results are not guaranteed.
Except as required by law, we disclaim all liability for:
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Physical or mental injuries arising from use of our products or programs;
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Loss caused by delays, technical failures, unauthorized account access, or third-party conduct;
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Use of linked external websites or platforms.
Australian Consumer Law guarantees apply where they cannot be excluded. We exclude liability for recreational service claims to the maximum extent permitted by law.
10. Indemnity & Termination
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We may suspend or terminate your account and access without refund if you breach these Terms.
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You indemnify us (including our officers and agents) against claims resulting from your misuse of the App, Products, or breach of Terms.
Governing Law
These Terms are governed by the laws of Queensland, Australia. Disputes shall be subject to the jurisdiction of Queensland courts.
