Delivery
Orders placed by 10 am AEDT on a business day (Mon, Wed and Fri, excluding public holidays) will be dispatched the same day. Orders placed after 10 am AEDT on these days or on the weekend will be dispatched next day orders are sent out.
Please note that we are working as fast as we can to try and meet all delivery times but sometimes there may be delays. This can occur for a number of reasons including but not limited to courier delays, logistics or bad weather. If your package is delayed, please know that we will keep you updated as much as possible.
If you are having any trouble with your order being delayed please feel free to get in touch with our team at info@emcraig.com
ADDITIONAL INFORMATION
Orders will be processed and delivered Monday, Wednesday & Friday, except in cases where there are national holidays. Be aware that when there are national holidays orders may experience longer processing and delivery times.
Shipping
Upon finalising your order, there will be a number of delivery options to choose from. We know you’re excited to get your latest Emily Craig Health & Fitness purchase, so we offer you the opportunity to select your preferred method during checkout.
DOMESTIC (WITHIN AUSTRALIA)
We offer two different shipping options within Australia:
STANDARD & EXPRESS
- Shipping Costs will be calculated at checkout depending on the weight, address and delivery method chosen
- Free Express Shipping for orders of $150 or more
| LOCATION | POSTAL COURIER | SHIPPING ESTIMATE |
| AUSTRALIA | AUS POST STANDARD AUS POST EXPRESS | 2 + Business Days 1-3 Business Days |
INTERNATIONAL
STANDARD & EXPRESS
- Shipping Costs will be calculated at checkout depending on the weight, address and delivery method chosen
- Free Standard Shipping for orders of $150 or more
We offer both Standard and Express shipping options outside of Australia. Please see shipping estimates below:
| LOCATION | POSTAL COURIER | SHIPPING ESTIMATE |
| NEW ZEALAND | UPS POST | 3-5 Days |
IMPORT LIABILITIES AND TAXES
If your order is dispatched internationally, it may have to be cleared through customs. As a result, there may be fees that have to be paid depending on the country. Please note that Emily Craig Health & Fitness does not cover import liabilities that may be applied by the government of the destination country. Emily Craig Health & Fitness will not be held liable or responsible for the custom delays, duties or taxes that may apply.
Emily Craig Health & Fitness is not responsible for notifying customers that their item(s) are awaiting the payment of customs duties and taxes. Shipping charges are non-refundable.
